One’s sensitivity in terms of workplace, challenges, issues, and concerns.
Understand what's been discussed in the seminar video to answer the QUIZ. (Intindihin mabuti ang seminar upang masagutan ang pagsusulit.)
_______________ are parts of the tips in handling customer complaints EXCEPT for:
______ is a strong feeling of annoyance, displeasure, or hostility.
_______ is a feeling of great pleasure and happiness.
______ is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently.
_______ is a serious disagreement or argument, typically a protracted one.